Saltanat Salts

At Saltanat Salts, customer satisfaction is our top priority. We take great care in delivering high-quality Himalayan salt products and ensuring they reach you in perfect condition. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within 7 days of delivery.
  • The product must have a valid proof of purchase (order number or invoice).

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products that are not due to shipping issues.
  • Items purchased on final sale or promotional discounts.
  • Custom or bulk orders unless defective or damaged.

3. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days via the original payment method.
  • If the refund is delayed, please check with your bank or payment provider before contacting us.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our end (wrong item, defective product, or damage during shipping).
  • We recommend using a trackable shipping service to ensure the safe return of your product.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear pictures of the issue. We will arrange for a replacement or full refund at no extra cost.

6. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Once the order is shipped, cancellation is not possible, and the standard return policy will apply.

7. How to Initiate a Return or Refund

To request a return, refund, or exchange, please contact us:

Saltanat Salts
Khushab, Punjab, Pakistan
WhatsApp: +923013662941
Email: info@saltanatsalts.com

Include your order number, reason for return, and supporting images (if applicable) in your request.

Saltanat Salts reserves the right to modify this policy at any time. Please check this page for updates.